SimplifyTransit
Service & CRM

The omnichannel, easy, and transit-tailored
Contact Center and CRM platform

Transit-Tailored
Customer Service

Help your agents help customers faster and better with automated workflows, ServiceBot's automated assistance, transit data integrations for quick and precise research, and a 360-degree view of customers.  

Request a Demo
Graphical overview of SimplifyTransit Service and ServiceBot modules with phone, chat, SMS, email and web channels on the left, ServiceBot handling self-serve automation and Agent handoff at the top, and on the right an Agent managing Cases, routing to departments for resolution, and closing the loop with customers

  • Interoperable and multimodal so you can unify data about Fixed, Paratransit and Flex services, Projects, Input and more.

  • Save staff time with automation, easier Case research, and more precise Case details.

  • shield graphic

    Encrypted for security, protects Contacts' privacy and personal information with granular access controls and tracking.

The Foundation for
Transit CX Programs

Transit agencies deserve a CRM and Contact Center platform designed 100% for public transit. SimplifyTransit Service and CRM are built on transit data standards (GTFS, TODS, TIDES) for interoperability and efficiency.

ServiceBot

Automated, omnichannel customer support powered by GTFS-realtime data reduces contact center workload so your agents can focus on the most important and challenging cases.

‍Integrated Knowledge Base coming soon.

  • Multilingual Flows give customers self-serve support options in their preferred language, with translation quality controlled by our Custom Transit Glossary.

  • ServiceBot seamlessly hands off the Conversation and context to a live Agent if the customer needs more help.

  • shield graphic

    Supports SMS and IVR/Voice, with Web Chat and Email available.